Privacy notice.
How we collect, use and protect personal information, under the Protection of Personal Information Act, 2013 (POPIA).
Who we are
Facts and Figures Services (Pty) Ltd, registration 2026/878972/07, registered office 42 Waverley Road, Highlands North, Johannesburg, Gauteng, 2192. Contact for privacy matters: Duandre Craukamp, Duandre@factsandfiguresservices.co.za, 066 257 0611.
What we collect, and why
Enquiries. When you contact us we collect your name, business name, email address, phone number and what you tell us about your business, to respond to your enquiry and prepare a quote. We do not use it for anything else without your consent.
Clients. To deliver bookkeeping, payroll and compliance services we process financial records and, for payroll, employee information including identity numbers, tax numbers, banking details and remuneration. We process it only to deliver the services in our engagement letter, under written operator terms where POPIA requires them.
How we protect it
- Multifactor authentication on every system
- Access restricted per client, and removed when an engagement ends
- Secure transfer for sensitive documents
- Versioned backups and a documented incident and notification process
Who we share it with
Only the software providers we use to deliver the service (for example Xero, Sage, SimplePay and Fintura), and SARS or CIPC when you have approved a submission. We do not sell personal information.
Your rights
You may ask what personal information we hold about you, ask us to correct or delete it, and object to its processing. You may also complain to the Information Regulator (South Africa) at inforegulator.org.za.
Retention
We keep records only as long as the engagement and the law require, then delete or return them.
Last updated 8 November 2026.